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FAQS

You Asked, We Answered

WHAT IS YOUR RETURN POLICY?

You have 30 days from the date of delivery to initiate a return or exchange for your purchases. We require returns to be in its original condition, unworn, and with all tags attached. 

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1) Initiating your returns: Contact customer support at admin@alohaontop.com within the 30-day window to initiate the return process. Include your order number and the reasons for your return. 

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2) Receive Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed. 

3) Package the item: Pack the item securely in its original package, including all accessories, and the return label provided. 

4) Shipping the package: Drop off the package at the designated shipping carrier location. We recommend using a trackable shipping method for your convenience. 

5) Receive refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchnage.  Refunds will be issued to the original payment method. 

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Email us at admin@alohaontop.com for more information

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WHAT ARE THE PAYMENT OPTIONS?

We accept, Credit/Debit Cards, Paypal, Apple Pay, Google Pay, Afterpay, and Gift Cards.

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Out Site employs SSL encryption to secure your personal and financial information. Your safety and security is important to us and we continuously work to provide a safe and secured shopping environment for you!

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DO YOU SELL GIFT CARDS?

Yes we have various gift cards available. See our line up here

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